Effective Date: May 12, 2025
At CharmItaly LLC ("CharmItaly," "we," "us," or "our"), we strive to ensure your travel experience with us is exceptional. We understand that plans may change, and we aim to provide a fair and transparent refund policy for our travel services. This Refund Policy outlines the conditions under which refunds or credits may be issued for bookings made through our website or services.
1. Cancellation by You
We offer flexible cancellation options depending on the timing of your request. Please review the following guidelines:
More than 60 Days Before Travel: Cancellations made more than 60 days before the start of your travel experience are eligible for a full refund, minus a 5% administrative fee to cover processing costs.
30–60 Days Before Travel: Cancellations made between 30 and 60 days before the start of your travel experience are eligible for a 50% refund of the total booking cost.
Less than 30 Days Before Travel: Cancellations made less than 30 days before the start of your travel experience are non-refundable. However, we may offer a travel credit for future bookings, subject to availability and at our discretion.
To request a cancellation, please contact us at the details provided below. Refunds, if applicable, will be processed within 14 business days to the original payment method.
2. Cancellation or Changes by CharmItaly
In rare cases, we may need to cancel or modify a travel experience due to unforeseen circumstances, such as weather conditions, safety concerns, or issues with our local partners. If this occurs:
We will notify you as soon as possible and offer a full refund or an alternative travel experience of equivalent value, at your discretion.
We are not responsible for additional costs incurred, such as non-refunded airfare or accommodations booked separately.
3. Non-Refundable Services
Certain services, such as custom itineraries, special event bookings, or third-party services (e.g., museum tickets or private guides), may be non-refundable once confirmed. These will be clearly indicated at the time of booking.
4. No-Show Policy
If you fail to attend a scheduled travel experience without prior notification, no refunds or credits will be issued. Please contact us as soon as possible if you anticipate missing a scheduled activity.
5. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances, such as medical emergencies, trip cancellations, or lost luggage. CharmItaly is not responsible for losses not covered by this Refund Policy.
6. How to Request a Refund
To request a refund or discuss your booking, please contact us with your booking details, including your name, booking ID, and reason for cancellation. You can reach us at:
CharmItaly LLC
Email: [email protected]
Address: 800 Boylston St, Boston, MA 02199, US
Phone: +1 617-231-0869
7. Changes to This Refund Policy
We may update this Refund Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
8. Questions or Concerns
If you have any questions or concerns about this Refund Policy, please contact us at the details above. We are here to assist you and ensure your experience with CharmItaly is seamless and enjoyable.
