Effective Date: May 12, 2025
Welcome to CharmItaly LLC ("CharmItaly," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website, travel services, and bookings made through CharmItaly. By accessing our website or booking a travel experience, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. About Our Services
CharmItaly specializes in curating personalized travel experiences in Italy, including tours, activities, and itineraries. We work with local partners to deliver authentic and memorable experiences. All bookings are subject to availability and confirmation.
2. Booking and Payment
Booking Process: To book a travel experience, you must provide accurate personal information, including name, contact details, and any relevant travel preferences. You are responsible for ensuring all information is correct.
Payment: Full or partial payment may be required at the time of booking, as specified. Payments are processed securely through our third-party payment providers. All prices are in USD unless otherwise stated and include applicable taxes unless noted.
Confirmation: A booking is confirmed only upon receipt of payment and our written confirmation. We reserve the right to decline bookings at our discretion.
3. Cancellations and Refunds
Cancellations and refunds are governed by our Refund Policy, available on our website. Please review it carefully before booking. We are not responsible for costs incurred outside our services, such as airfare or accommodations booked separately.
4. Travel Requirements
Documentation: You are responsible for obtaining valid passports, visas, vaccinations, or other documentation required for travel to Italy. We are not liable for any issues arising from failure to meet these requirements.
Health and Safety: You must inform us of any medical conditions, dietary needs, or accessibility requirements at the time of booking. We will make reasonable efforts to accommodate but cannot guarantee all requests.
Travel Insurance: We strongly recommend purchasing comprehensive travel insurance to cover cancellations, medical emergencies, or other unforeseen events.
5. Conduct and Responsibility
You agree to comply with all local laws, regulations, and instructions provided by CharmItaly or our partners during your travel experience.
You are responsible for your personal belongings and behavior. CharmItaly is not liable for loss, damage, or injury caused by your actions or negligence.
We reserve the right to remove you from a travel experience without refund if your behavior disrupts others or violates these Terms.
6. Limitations of Liability
CharmItaly acts as an intermediary between you and local service providers (e.g., guides, accommodations). We are not liable for the actions, omissions, or failures of these third parties.
To the fullest extent permitted by law, CharmItaly is not liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or enjoyment, arising from our services.
Our liability for any claim is limited to the amount paid for the specific travel experience.
7. Force Majeure
CharmItaly is not liable for delays, cancellations, or failures to perform due to events beyond our control, including but not limited to natural disasters, political unrest, pandemics, or strikes. In such cases, we will offer reasonable alternatives or refunds as per our Refund Policy.
8. Intellectual Property
All content on our website, including text, images, and logos, is owned by or licensed to CharmItaly. You may not reproduce, distribute, or use this content without our prior written consent.
9. Privacy and Cookies
Your personal information is handled in accordance with our Privacy Policy and Cookies Policy, available on our website. By using our services, you consent to the collection and use of your data as described.
10. Changes to These Terms
We may update these Terms to reflect changes in our practices or legal requirements. The updated Terms will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated Terms.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Commonwealth of Massachusetts, USA. Any disputes arising from these Terms or our services will be resolved through negotiation or, if necessary, in the courts of Boston, Massachusetts.
12. Contact Us
If you have questions, concerns, or need assistance regarding these Terms or our services, please contact us at:
CharmItaly LLC
Email: [email protected]
Address: 800 Boylston St, Boston, MA 02199, US
Phone: +1 617-231-0869
Thank you for choosing CharmItaly to create your unforgettable Italian adventure. We look forward to helping you explore the charm of Italy!
